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Return Policy

How to Qualify for No Restocking Fee Return :

In order to qualify for the No Restocking Fee Return promotion, your product must be returned in its original packaging, unused, within 36 hours after you receive it and must be accompanied by the original packing slip.

If you miss the 36-hour timeframe, you can still qualify return your product for up to 30 days. See below.

How to Qualify for Free Return Shipping:
In order to qualify for the Free Return Shipping promotion, your product must be returned in its original packaging, unused, within 3 business days and must be accompanied by the original packing slip. Please note: Free Return Shipping is for frames or sunglasses over $150 only.

Details:
Step 1: If you are not completely satisfied with your product, simply contact us via email or phone within 36 hours to qualify for the No Restocking Fee promotion or within 3O business days to apply for a Return Authorization.
Step 2: Our customer service representative will verify the timeframe and a supply you with an Authorization of Return number.
Step 3: Indicate your Authorization of Return number on your packing slip and ship your product back to the address indicated on package.
Step 4: When we receive your return shipment, we will verify that the return label was scanned by Canada Post within the timeframes listed above.

If your package does not meet our guidelines above, you will be charged the applicable restocking fees, 18% of your order total.

 

Return Policy for CONTACT LENSES ONLY:

Todayslens.ca will accept returns on CLOSED and UNMARKED Contact lens boxes only. Items need to be in the exact same condition as they were received. Unacceptable returns will be subject to a fee shipping it back to the customer.

How to Return: Please Follow Steps 1-3 Below.
Please allow 24-48 business hours from when items are received for us to process the refund. The amount to be refunded will be the cost of the item minus any coupons used and will not include shipping charges.


-Return Policy for SUNGLASSES ONLY:

Todayslens.ca will accept returns within 30 days of the delivery date. We will NOT accept returns on used items. Items need to be in the exact same condition as they were received. Unacceptable returns will be subject to a fee shipping it back to the customer.


Please allow 24-48 hours from when items are received for us to process the refund. The amount to be refunded will be the cost of the item minus any coupons used and will not include shipping charges. All Sunglasses & Eyeglasses refunds are subject to a 10% handling fee.

Steps for all returns:

1- Call or E-mail us to acquire a Return Authorization and Return Shipping Address.
2- Include details of the return and how you would like us to go about it.
3- Ship them back to us in a box, NOT in any kind of envelope. Todayslens.ca is not responsible for items damaged along the way.

Discrepancies/Defects:
Please notify us within 24hrs of delivery date for any package discrepancies or defects.
We will not take responsibility if notified after the 24hrs time frame.