does shipping take?
Question: How do I track the
status of my order?
Answer: You can simply log into your account and view your order
Will you charge GST on my order?
Answer: All GST are included in the purchase price.
Will the shipping rates vary depending on how many items I order?
A. No, It is our policy that we only charge shipping for the
first item, shipping charges for all additional items are free.
Do you have a store in ... ?
A. We sell exclusively on-line, as in this way we are able to
designer products at accessible prices.
What methods of payment do you accept?
Answer: We accept Visa/MasterCard, and Discover credit card.
How do I know if ordering online is secure?
Answer: At TodayLens, protecting your information is a priority.
We use Secure Sockets Layer (SSL) to encrypt your credit card
and address, so only TodayLens is able to decode your information.
To be sure your connection is secure, look at the bottom status
your browser window. If you see an unbroken key or a closed
(depending on your browser) the SSL is active and your information
secure. Most browsers offer additional security alerts, as well.
With regard to overall security, we always use industry standard
encryption technologies when transferring and receiving data
with our site. The facilities that house our servers are physically
secured to protect against the loss, misuse or alteration of
all data and
Why is my item on backorder?
Answer: Items that are not available to ship when an order is
on backorder and will ship at a later date. Please note that
credit card will be authorized on the date your order is placed,
not be charged until the item ships. We will provide you with
approximate ship date for your item(s) at the time you make
selection. Please be aware that backorder dates are approximate
subject to change. We will inform you by e-mail if there has
I can't find the item I'm looking for. How can I search for
Answer: Search for the item by keyword, you can either search
the brand of
the item or a style number of the item.
Are your items authentic?
Answer: All of our product are 100% authentic!
How is my order shipped?
Answer: Your order is shipped via "Canada Post expedited"
Do you ship to PO boxes and APO/FPO addresses?
Answer: Yes, we can ship to PO boxes.
What if a price has dropped down after I purchased the item?
Answer: Sorry, We do not offer price adjustments.
How long will it take for my refund to be issued?
A. Refunds or exchange coupons are processed within two business
receipt of goods in our warehouse. Depending on your bank or
on the type of
credit card used, credits may take up to 10 days to appear on
How long does shipping take?
Answer: All orders are shipped via Canada Post Expedited, and
are usually received
within 3-7 business days depending on the province they are
being shipped to.